INSISTS on SERVICE!

I hate to seem bitter, because if you know me, you know that is not me at all.  BUT!  Where are the days where service was important.  I know that we are exchanging your goods, for my money, but I worked hard to get this money.  Could you at least care about my business?  Could you at least provide me my service with a smile?  And how about getting the service in a timely manner?  Is that too much to ask? 

Where is all of this coming from you may ask?  About 18 months ago I embarked on a relationship with Comcast cable.  They won me over with their promise of $99 for cable, home phone, and internet.  They promised me on time service.  They got on their knees and ask for my service.  How could I not accept their proposal.

But just like many relationships, once I was married to their business they turned their back on me.  Service outages became common place.  I knew the technician on a first name basis.  Within 18 months I had at least 10 service calls to my home.  At that is the ones where a technician actually showed up.

After this most recent outage that happened Sunday, and after doing everything I could to save the relationship, including visiting a store, (yes me! who lives and dies by remote accessibility) I parted ways with them.  Although they don't know it yet, I was able to call Clear and Direct TV, both of whom delivered service to a brand new customer within 24 hours.  Something Comcast could not do with the 5 days I allowed them. (They couldn't schedule me for a service call until this Saturday).

The moral of this story is shame on me.  Shame on me for allowing them to inch my bill up month over month, while still not providing me with the service that I deserved.  Shame on me for taking so long to find another willing party with the many available options their are.  Shame on me for allowing my work and productivity to suffer and for stress to overwhelm me, when it was as easy as telling them no thank you, your services are no longer needed.

So I pass along this plea to you.  Something I will myself heed going forward.  INSISTS on service.  And if someone can't deliver the service you are accustomed to, then part ways.

No, I am not bitter.  I am GONE!